Customer information
Questions & answers
Why do we need fire-door inspections?
Fire doors help protect occupants and limit the spread of fire. Inspections identify problems that could prevent the door assembly from performing as intended.
Are annual inspections required?
NFPA 80 calls for fire-door assemblies to be inspected and tested at least annually. The requirements applicable to your property depend on the adopted code, occupancy, and authority having jurisdiction.
Our doors look fine. Why inspect them?
Appearance alone does not confirm proper operation. A door may look good but fail to close, latch, or meet required clearances.
What do you inspect?
We evaluate the complete assembly, including the door, frame, labels, hinges, closing and latching hardware, clearances, glazing, and required seals. We also check operation and conditions that could interfere with performance.
Does every door in our building need a fire-door inspection?
Not every door is a fire door. We work with your property team to identify the applicable openings and establish the inspection scope.
The fire marshal already inspects our building. Is that enough?
A general fire inspection may not include the detailed testing and documentation required for each fire-door assembly. Ask whether your existing inspection specifically covers those requirements.
Can this help us avoid fines?
Identifying deficiencies early and correcting them promptly can help reduce the risk of violations and potential penalties where applicable. An inspection alone does not guarantee compliance or prevent fines.
What happens if a door fails?
We document the deficiency and explain the recommended correction. A failed inspection does not automatically mean the entire door must be replaced; the appropriate solution depends on the problem.
How quickly do deficiencies need to be repaired?
NFPA 80 calls for deficiencies to be corrected without delay. Conditions affecting closing, latching, or safe operation should receive prompt attention, along with any deadlines established by the fire marshal.
Do we have to use your recommended repair companies?
No. We can recommend companies to complete the repairs, or you can use your own qualified contractor. You remain in control of that decision.
Can our maintenance staff complete repairs?
They may be able to handle appropriate work if they have the necessary knowledge and skills. Repairs must preserve the assembly’s listing and comply with applicable requirements and manufacturer instructions.
What documentation will we receive?
Our inspection deliverable includes opening-by-opening results, identified deficiencies, photos, and repair recommendations, giving your team a clear record and a practical plan for corrective work.
Does your report certify that the whole building is compliant?
No. It documents the fire-door assemblies included in our inspection scope and their condition at the time of inspection. Final acceptance rests with the applicable authority.
Can our staff perform the inspections themselves?
Potentially. NFPA 80 requires qualified personnel with the necessary knowledge of the assemblies being inspected. Local authorities or other applicable requirements may establish additional qualifications.
How much does an inspection cost?
We provide a written quote based on the number and type of openings, their locations, access requirements, and the agreed scope. Inspection pricing and repair costs are identified separately.
Will inspections interrupt our business?
We coordinate access and scheduling with your team to minimize disruption. Each door must be accessible and operated during testing, so we plan around occupied rooms and sensitive areas.
Can you inspect multiple properties?
Yes. We can discuss a coordinated inspection program for your portfolio, with consistent reporting and scheduling across the properties included in the agreement.
What do you need to provide a quote?
Property addresses, building types, an estimated number of fire-door openings and type of fire door, access restrictions, and any previous inspection reports or fire-marshal notices.
We already have a door contractor. Why hire you?
You can keep your existing contractor. Our service provides a focused inspection and documented findings that your contractor can use to address deficiencies.
What is the next step?
Let’s confirm your properties, identify the openings to be inspected, and provide a written proposal with the scope, pricing, and scheduling options.
